DWELL CONFERENCE 2027 — SAVINGS AND REFUND POLICY
Policy version: 2026-10-07-v2
Conference contact: Dwell Conference team
Telephone: 01375 807 639
Questions, cancellation and refund requests: info@chosencommunity.org
Effective date: 7 October 2026
1. What your contributions are for
Dwell Conference 2027 is being planned for Florida, USA, around September / October 2027. Exact dates, venue, price and what the price includes will be confirmed separately. An expression of interest or an early contribution does not reserve a ticket or guarantee that the conference will proceed.
Your contributions are advance payments held against your personal Dwell conference account. They are not donations. They do not earn interest, and this arrangement is not offered as a bank savings account or investment. No deposit-protection or financial-protection scheme is promised by this policy. Contact the conference team for information about how contributions are held.
2. Flexible contributions and clear records
You choose whether, when and how much to contribute within the limits shown before checkout. There is no monthly commitment or automatic recurring payment. Contributions are made in GBP using the payment methods offered in your account: online payment through Stripe or UK bank transfer. For a bank transfer, use the bank details and unique reference shown for that contribution, then tell us when you have sent it. Marking a transfer as complete does not confirm receipt: it remains pending verification until the conference team matches the reference and amount against the receiving bank account. Once verified, the contribution is credited and a confirmation email is sent. We do not store your card details. Any currency-conversion charges imposed by your own bank are outside our control.
The amount shown at checkout is the amount we request from you. We do not add an undisclosed administration or card-processing fee. A contribution appears as successful only after payment confirmation. Pending, failed or abandoned attempts are not added to your balance. You can see your successful contributions, refunds and adjustments in your account.
3. Before final booking terms are agreed
Until you separately agree to final conference booking terms and the use of your contributions for that booking, you may request a refund of your unused contributions. The organiser will return those contributions in full, less any amounts already refunded. Contributions will not be treated as non-refundable, or committed to non-refundable arrangements on your behalf, simply because you registered interest or made an early contribution.
When final details are available, we will explain the event price, what is included, any separately payable travel or accommodation costs, cancellation terms and any proposed non-refundable commitments before asking you to agree. Your accumulated balance will count towards your conference price. Any remaining amount will be shown clearly. Existing statutory rights are not removed by accepting later terms.
4. How to request a refund
Contact the conference team at info@chosencommunity.org or on 01375 807 639 with your name, account email and payment reference. Never send full card details by email. We may verify that the request comes from the account holder. We aim to acknowledge your request within five working days and, where a refund is due, initiate it within fourteen calendar days of receiving the information reasonably needed to process it. These service targets do not extend any shorter deadline required by applicable law.
Refunds normally go back to the original payment method. If that is not possible, we will agree a secure alternative with the account holder. Your bank or payment provider may take additional time to display the refund. A request or acknowledgement is not itself confirmation that funds have been returned; we will confirm when the refund has been processed.
5. Changes, cancellation and surplus balances
If the conference is cancelled before your savings are converted into an agreed booking, unused contributions will be returned in full. If significant changes arise after a booking has been agreed, we will explain the available options and any refund rights that apply. We will not use a general change clause to remove rights you already have.
If your contributions exceed the final conference price, the surplus will remain visible as a credit. The organiser will contact you to arrange an appropriate refund or another use expressly agreed with you. Credit is not automatically donated, forfeited or transferred to another person or event.
6. Questions, corrections and complaints
Please contact the organiser promptly if a payment or balance looks wrong, providing the relevant reference. Corrections will be recorded as separate entries so your original payment history remains visible. Cancelling your attendance does not erase your payment history.
We will acknowledge and investigate complaints through the contact address above. This policy does not limit rights or remedies available under applicable consumer law, including appropriate payment-provider dispute routes.
7. Policy versions and your acknowledgement
Before contributing, you will be shown the current published policy and asked to acknowledge it. We keep the version, text and time of your acceptance. Later changes will not retrospectively remove agreed rights relating to existing contributions. Where changed terms affect a new contribution or booking, we will explain them and obtain any agreement required.
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